Refund Policy

Effective date: 29/03/2025

Handy Master
Website: https://handymaster.in
Address: Near Hanuman Mandir, Gandhi Road, Dhanbad, Jharkhand-826001
Contact: +91 6203513391
Email: ritikkumarbhagat0@gmail.com

1. General Policy
At Handy Master, we strive to ensure a smooth and satisfactory shopping experience for our customers. As a multi-vendor e-commerce platform, refund policies may vary depending on the vendor from whom you purchase the product or service. Customers are encouraged to review the specific refund policies of the respective vendors before making a purchase.

2. Eligibility for Refunds
Refunds may be issued under the following conditions:

• The product received is defective, damaged, or not as described.

• The service provided was incomplete, unsatisfactory, or did not meet the agreed-upon terms.

• The order was canceled before shipment or service execution, subject to vendor-specific terms.

• The item qualifies for a refund as per the vendor's return and refund policy.

3. Refund Request Process
To initiate a refund request, customers must:

• Contact the vendor directly through the platform within the stipulated refund period.

• Provide order details, including order ID, purchase receipt, and supporting evidence (such as photos or videos for defective products).

• If the vendor does not respond within 48 hours, customers can escalate the issue to Handy Master’s Support Team via email at ritikkumarbhagat0@gmail.com.

4. Refund Approval & Processing

• Once a refund request is received, the vendor will assess the claim and respond accordingly.

• If approved, refunds will be processed within 7-14 business days via the original payment method or store credit, as per vendor policy.

• If the refund is denied by the vendor and the customer disputes the decision, Handy Master may intervene and mediate the process.

5. Non-Refundable Items & Services
Refunds will not be issued in the following cases:

• Change of mind or incorrect product selection by the customer.

• Services that have already been rendered.

• Perishable or consumable items.

• Products with tampered packaging or missing parts.

6. Late or Missing Refunds
If a refund has been approved but not received within the expected timeframe, customers should:

• Check their bank or payment provider for any pending transactions.

• Contact the vendor for confirmation of the refund initiation.

• If the issue persists, reach out to Handy Master at ritikkumarbhagat0@gmail.com for further assistance.

7. Changes to the Refund Policy
Handy Master reserves the right to modify or update this Refund Policy at any time. Any changes will be communicated through the website. Customers are encouraged to review this policy periodically for updates.

For any refund-related queries, please contact our support team at +91 6203513391 or email ritikkumarbhagat0@gmail.com.